The biggest drain on employee resilience was “managing difficult people or office politics at work.” That was followed closely by stress brought on by overwork and by having to withstand personal criticism.

And these relationships are, by nature, inevitably bound up with emotion, personal history, temperament, and the needs of each person involved.  The more pressured the work environment, the more intense the emotional reactivity will be. Because of all this, there will inevitably be times at work when emotional anger surfaces.

Being a leader is more than just being the person in charge. It’s also about encouraging your employees and setting an excellent example for everyone around you.

If you think about it, every decision and action we take involves some level of hope. We hope we can meet a schedule, that our employees can find a design solution, and that the check shows up in the mail as promised.  We hope our employees don’t get sick, that the review agency sees our application the same way we do, and that the supplier can fulfill your order. While we do everything we can to take the guesswork out of our decisions and actions, some level of hope always remains.